Frequently Asked Questions

Merlin Entertainments plc has appointed Computershare Investor Services PLC (“Computershare”) as its Registrars. The Registrars manage Merlin’s share register on its behalf and it is their responsibility to ensure the shareholder details are recorded accurately.

For shareholder enquiries such as changing your name, address, dividend payments and share certificates, please contact our Registrars by writing to:

Computershare Investor Services PLC

The Pavillions,

Bridgwater Road

Bristol BS99 6ZZ

Tel: 00 44 (0) 870 703 6259

Yes. This year’s Annual General Meeting will be held on May 15th 2014.

If you cannot attend the meeting in person, you can still express your views on the matters for discussion at the meeting. Before the meeting, if your shares are registered in your own name, we will send you a proxy form. On the form you will be able to indicate whether you vote for or against each of the items (resolutions) due to be decided at the meeting.

You may also use the form to appoint the Chairman of the meeting, to cast your proxy vote the way you want, or to vote at the Chairman’s discretion. Alternatively, you may name someone else to go to the meeting and vote for you – your proxy. If your shares are registered in the name of a nominee, the nominee will receive the proxy form.

You can determine the number of shares you hold in your name by adding up all your share certificates or referring to a recent dividend tax voucher. Alternatively you should either contact the Registrars or the Intermediary through which you acquired the shares.

Please refer to the share price section of the website.

Merlin has an excellent record and reputation for the ethical and responsible approach it takes to all animals in its care. The company is proud of the campaigns and breeding programmes of which it is part. We are also very aware of our responsibilities towards the welfare of the animals in our care and employ the highest possible standards of animal husbandry at every site.

For more information, please visit our CSR section.

Merlin has a progressive dividend policy. The policy will reflect the Group’s long-term earnings and strong cash-flow potential whilst ensuring that the Board can continue to maintain the appropriate levels of investment and dividend cover. There are no guarantees that the Company will pay dividends or regarding the level of any such dividends.

Merlin’s first dividend payment will be announced at the 2014 interim results. Details on dividend payments dates, once announced, will be published on the Financial Calendar section of the website.

As one of the leading entertainment companies in the world, Merlin defines its values not just by the passionate way we do business but also the way we treat our visitors, our people, our suppliers, and the communities in which we operate. Key to our business success is the fact that our environmental and social performance is managed alongside our financial performance. We do this in several ways which you can find out more about here.

Individuals who subscribed for and were allocated shares in Merlin’s IPO are entitled to receive a discount of 40% off the full price of either 2 Individual or 1 Family Merlin Annual Pass for use in the UK. For information on how to purchase your Pass, please visit the Shareholder Benefits page.

This offer is only applicable to individuals who owned shares on the eligibility date and have a permanent address in the UK, Channel Islands or Isle of Man.

We welcome feedback, and would encourage you to contact the individual attraction which you visited to provide any comments you may have.

For more information including the Group’s history, operations and strategy please refer to the ‘Our Company’ section of the website.