Contact Us

Guest Feedback

If you have any feedback regarding your recent visit to any of our attractions, then the Merlin Product Excellence team would love to hear from you. Please contact us at comments@merlinentertainments.biz.

 

For Ticket Purchase and Merlin Annual Pass

To purchase Merlin Annual Passes please visit:
http://www.merlinannualpass.co.uk/

https://support.merlinannualpass.co.uk/hc/en-us
 

For corporate bookings please follow the booking instructions provided by your benefits provider.

 

To purchase tickets to a UK attraction, please visit our attractions websites below:

Alton Towers – www.altontowers.com

Blackpool Dungeon – www.thedungeons.com/blackpool

Blackpool Tower – www.theblackpooltower.com

Cornish Seal Sanctuary - https://www.visitsealife.com/gweek/

Chessington World of Adventures – www.chessington.com

Edinburgh Dungeon – https://www.thedungeons.com/edinburgh

LEGOLAND Discovery Centre Birmingham: https://birmingham.legolanddiscoverycentre.co.uk/

LEGOLAND Discovery Centre Manchester – www.legolanddiscoverycentre.co.uk/manchester

LEGOLAND Windsor – www.legoland.co.uk

London Dungeon – www.thedungeons.com/london

London Eye – www.londoneye.com

MT London – www.madametussauds.co.uk/london

Scarborough SEA Life Sanctuary - www.visitsealife.com/Scarborough

Scottish SEA Life Sanctuary - www.visitsealife.com/oban

Shrek’s Adventure! London  - www.shreksadventure.com/london

SEA Life Birmingham - www.visitsealife.com/birmingham/

SEA Life Bray - www.visitsealife.com/Bray/

SEA Life Brighton - www.visitsealife.com/brighton/

SEA Life Loch Lomond - www.visitsealife.com/Loch-Lomond

SEA Life London Aquarium – www2.visitsealife.com/london

SEA Life Manchester – www2.visitsealife.com/manchester

SEA Life Weymouth - www.visitsealife.com/weymouth/

SEA Life Great Yarmouth - http://www.visitsealife.com/Great-yarmouth/

Thorpe Park Resort - www.thorpepark.com

UK SEALIFE Centres – www2.visitsealife.com

Warwick Castle – www.warwick-castle.com

York Dungeon – www.thedungeons.com/york

 

Our Headquarters

Merlin Entertainments’ Headquarters is based at the following address.  

Please note that tickets cannot be purchased here:

Merlin Entertainments
Link House
25 West Street
Poole
Dorset
BH15 1LD

Tel: +44(0)1202 666900

PR Contacts

To contact the PR teams for any of our brands, please see the relevant details below. 

Please note that tickets cannot be purchased via these contacts:

The Eye Brand

The London Eye

https://www.londoneye.com/press/

pressoffice@londoneye.com

Blackpool Tower Eye

https://www.theblackpooltower.com/get-in-touch/press-office/

BlackpoolCluster.Marketing@merlinentertainments.biz

Sydney Tower Eye and Skywalk

https://support.sydneytowereye.com.au/hc/en-us/articles/115000594372-I-have-a-Press-Media-Enquiry-

mediaenquiriesnsw@merlinentertainments.com.au

 

The Dungeons

Amsterdam Dungeon

https://www.thedungeons.com/amsterdam/nl/pers/

Renee.bekker@merlinentertainments.biz

Blackpool Tower Dungeon

https://blackpool-support.thedungeons.com/hc/en-us/articles/115002705312-I-have-a-Press-Media-Enquiry-

BlackpoolCluster.Marketing@merlinentertainments.biz

Berlin Dungeon

https://www.thedungeons.com/berlin/de/presse/

Nina.zerbe@merlinentertainments.biz

Edinburgh Dungeon

https://www.thedungeons.com/edinburgh/en/press/

Emma.jamieson@merlinentertainments.biz

Hamburg Dungeon

https://www.thedungeons.com/hamburg/de/presse/

Melanie.Fiebranz@merlinentertainments.biz

London Dungeon

LDPressOffice@merlinentertainments.biz

https://www.thedungeons.com/london/en/press-centre/

San Francisco Dungeon

https://www.thedungeons.com/san-francisco/en/press/

mnicola@wearevoxsolid.com

York Dungeon

https://www.thedungeons.com/york/en/anti-social-media/press-news/

yorkguests@merlinentertainments.biz

 

LEGOLAND Discovery Centres

LEGOLAND Discovery Center Arizona

Jenn@theencoreagency.com

https://arizona.legolanddiscoverycenter.com

LEGOLAND Discovery Center Atlanta

https://atlanta.legolanddiscoverycenter.com/press/

Whitney.Kemmerick@merlinentertainments.biz

LEGOLAND Discovery Centre Berlin

Nina.zerbe@merlinentertainments.biz

https://www.thedungeons.com/berlin/de/presse/

LEGOLAND Discovery Centre Birmingham

https://birmingham.legolanddiscoverycentre.co.uk/press/

christopher.coventry@merlinentertainments.biz

LEGOLAND Discovery Center Boston

https://boston.legolanddiscoverycenter.com/press/

camegliola@gmail.com

LEGOLAND Discovery Center Columbus

https://columbus.legolanddiscoverycenter.com/press/

JSzink@pcipr.com

LEGOLAND Discovery Center Chicago

https://chicago.legolanddiscoverycenter.com/press/

Lauren.English@Fahlgren.com

LEGOLAND Discovery Center Dallas, Grapevine

https://dallasfw.LEGOLANDDiscoveryCenter.com

Kelle@jackson-pr.com; Alyssa@jackson-pr.com

LEGOLAND Discovery Centre Istanbul

https://www.legolanddiscoverycentre.com/istanbul-en/press/

Pelin.Ozbay@merlinentertainments.biz

LEGOLAND Discovery Center Kansas City

http://kansascity.legolanddiscoverycenter.com

jade.sparks@merlinentertainments.biz

LEGOLAND Discovery Center Michigan

https://michigan.legolanddiscoverycenter.com/

debbie.gibb@merlinentertainments.biz

LEGOLAND Discovery Centre Manchester

 https://manchester.legolanddiscoverycentre.co.uk/press/

 gemma@rule-5.co.uk

LEGOLAND Discovery Centre Melbourne

https://melbourne.legolanddiscoverycentre.com.au/press/

Media@LEGOLANDDiscoveryCentre.com.au

LEGOLAND Discovery Center Michigan

debbie.gibb@merlinentertainments.biz

LEGOLAND Discovery Centre Oberhausen

https://www.legolanddiscoverycentre.de/oberhausen-en/press/

Britta.Pfeiler@merlinentertainments.biz

LEGOLAND Discovery Center Osaka

Kyoko.Horie@merlinentertainments.biz

LEGOLAND Discovery Center Philadelphia

https://philadelphia.legolanddiscoverycenter.com/press/

rrauth@brownsteingroup.com

ngainer@brownsteingroup.com

LEGOLAND Discovery Center Tokyo

https://tokyo.legolanddiscoverycenter.jp/en/

Chieko.Kazama@merlinentertainments.biz

LEGOLAND Discovery Centre Toronto

https://toronto.legolanddiscoverycentre.ca/press/

Rick.Henriques@merlinentertainments.biz

LEGOLAND Discovery Center Westchester

https://westchester.legolanddiscoverycenter.com/press

camegliola@gmail.com

LEGOLAND Discovery Center Shanghai

https://www.legolanddiscoverycenter.cn/shanghai-en/press/

LDCSH.marketing@merlinentertainments.biz

 

Madame Tussauds

Madame Tussauds Amsterdam

https://www.madametussauds.com/amsterdam/nl/over-ons/contact/

renee.bekker@merlinentertainments.biz

Madame Tussauds Bangkok

https://www.madametussauds.com/bangkok

marketing.bangkok@merlineentertainments.biz

 Madame Tussauds Berlin

https://www.madametussauds.com/berlin/de/presse/

nina.zerbe@merlinentertainments.biz

Madame Tussauds Blackpool

https://www.madametussauds.com/blackpool/en/about/contact-madame-tussauds-blackpool/

BlackpoolCluster.Marketing@merlinentertainments.biz

 Madame Tussauds Chongqing

https://www1.madametussauds.com/chongqing/

Penny.he@merlinentertainments.biz

Madame Tussauds Delhi

https://www.madametussauds.com/delhi/en/about/contact-us/

query.delhi@madame-tussauds.com

Madame Tussauds Hollywood

https://www.madametussauds.com/hollywood/en/about/contact-us/

KBello@alliedim.com

Madame Tussauds Hong Kong

https://www.madametussauds.com/hong-kong/en/about/contact-us/

pr@madame-tussauds.com.hk

Madame Tussauds Istanbul

https://www.madametussauds.com/istanbul/en/

aydan.alboga@merlinentertainments.biz

Madame Tussauds Las Vegas

https://www.madametussauds.com/las-vegas/en/about/contact-us/

KBello@alliedim.com

Madame Tussauds London

https://www.madametussauds.com/london/en/about/press-centre/

pressoffice@madame-tussauds.com

Madame Tussauds Nashville

https://www.madametussauds.com/nashville/en/about/contact-us/

megan.paquin@andbarr.co

Madame Tussauds New York

https://www.madametussauds.com/new-york/en/about/contact-us/

MadameTussaudsNYC@alliedim.com

Madame Tussauds Orlando

https://www.madametussauds.com/orlando/en/about/contact-us/

megan.paquin@andbarr.co

Madame Tussauds San Francisco

https://www.madametussauds.com/san-francisco/en/about/contact-us/

mnicola@wearevoxsolid.com

Madame Tussauds Shanghai

https://www1.madametussauds.com/

yuna.wang@merlinentertainments.biz

Madame Tussauds Singapore

https://www.madametussauds.com/singapore/en/about/contact-us/

enquiry@madame-tussauds.com

Madame Tussauds Sydney

https://www.madametussauds.com.au/en/media-and-press/

rachel.anker@merlinentertainments.com.au

Madame Tussauds Vienna

https://www.madametussauds.com/vienna/en/plan-your-visit/press-and-media/

nina.zerbe@merlinentertainments.biz
Madame Tussauds Washington

https://www.madametussauds.com/washington-dc/en/about/contact-us/

MadameTussaudsDC@alliedim.com

Madame Tussauds Wien

https://www.madametussauds.com/wien/%C3%BCber-uns/kontaktieren-sie-uns/

lukas.rauscher@merlinentertainments.biz

Madame Tussauds Wuhan

https://www1.madametussauds.com/wuhan

 

SEA LIFE & Sanctuaries

SEA LIFE Aukland

www.kellytarltons.co.nz

marketing@kellytarltons.co.nz

SEA LIFE Arizona

https://www.visitsealife.com/arizona

Jenn@theencoreagency.com

Bangkok Siam Oceanworld

www.sealifebangkok.com

marketing.bangkok@merlineentertainments.biz

SEA LIFE Berlin

https://www.visitsealife.com/de-de/presse/

Nina.zerbe@merlinentertainments.biz

SEA LIFE Benalmadena

https://www.visitsealife.com/benalmadena/en/

Maria.morondo@merlinentertainments.biz

SEA LIFE Blackpool

https://www.visitsealife.com/blackpool/press/contact-us/

BlackpoolCluster.Marketing@merlinentertainments.biz

SEA LIFE Blankenberge

www.sealife.be

astrid.vertongen@sealife.be

SEA LIFE Birmingham

https://www.visitsealife.com/birmingham/

birminghammarketing@merlinentertainments.biz

SEA LIFE Brighton

https://www.visitsealife.com/brighton/

debby.newman@merlinentertainments.biz

beckie.witts@merlinentertainments.biz

SEA LIFE Busan Aquarium

jy.yun@busanaquarium.com
SEA LIFE Charlotte

https://www.visitsealife.com/charlotte-concord/

Brianna.Nowak@merlinentertainments.biz

 SEA LIFE Chongqing

Smile.Pan@merlinentertainments.biz

SEA LIFE Dallas

www.visitsealife.com/grapevine

Kelle@jackson-pr.com

Alyssa@jackson-pr.com

Dubai Aquarium and Underwater World

gwhite.oce@emaar.ae

Gweek SEA LIFE Sanctuary

https://www.visitsealife.com/gweek/

Georgina.shannon@merlinentertainments.biz
SEA LIFE Hanover

https://www.visitsealife.com/de-de/presse/

sandra.koeller@sealife.de

SEA Life Helsinki

www.sealife.fi

mikko.riistama@sealife.fi

SEA LIFE Kansas City

http://www.visitsealife.com/kansas-city

jade.sparks@merlinentertainments.biz
SEA LIFE London Aquarium
https://www.visitsealife.com/london

pressoffice@londonaquarium.co.uk

Manly SEA LIFE Sanctuary

rachel.anker@merlinentertainments.com.au

SEA LIFE Melbourne, Australia

https://support.melbourneaquarium.com.au/hc/en-us/sections/115000053952-Contacting-Us

media@melbourneaquarium.com.au

SEA LIFE Loch Lomand

https://www.visitsealife.com/loch-lomond/find/contact-us/

victoria.murray@merlinentertainments.biz

SEA LIFE Manchester

https://www.visitsealife.com/manchester/press/contact-us/

gemma@rule-5.co.uk

SEA LIFE Michigan

https://www.visitsealife.com/michigan/

sealifeMichigan@sealifeus.com

 SEA LIFE Minnesota

https://www.visitsealife.com/minnesota

diana.hein@merlinentertainments.biz

SEA LIFE Munich

https://www.visitsealife.com/de-de/presse/

susanne.kundmueller@sealife.de

SEA LIFE Oberhausen

https://www.visitsealife.com/de-de/kontakt/

oberhausen@sealife.de

SEA LIFE Orlando

https://www.visitsealife.com/orlando/find/press/

megan.paquin@andbarr.co

SEA LIFE San Antonio

https://www.visitsealife.com/san-antonio

chase.hathaway@merlinentertainments.biz

SEA LIFE Sydney

sealifesydney.com.au

 mediaenquiriesnsw@merlinentertainments.com.au

SEA LIFE Paris

https://www.visitsealife.com/paris/preparez-votre-visite/contactez-nous/

Elodie.Jolibois@merlinentertainments.biz

SEA LIFE Porto

https://www.visitsealife.com/porto/encontre/contacte-nos/

Tiago.Mogadouro@merlinentertainments.biz

SEA LIFE Scarborough

https://visitsealife.com/scarborough

corinne.macdonald@merlinentertainments.biz

Shanghai Chang Feng Ocean World

Cathy.zhuang@oceanworld.com.cn

SEA LIFE Timmendorfer Strand

https://www.visitsealife.com/de-de/presse/

presse@sealife.de

For all Global Midway Brand Enquiries:
Globalenquiries@MerlinMidway.co.uk

 

Resort Theme Parks

Alton Towers Resort

http://www2.altontowers.com/press-centre/

Sian.alcock@alton-towers.com
Chessington World of Adventures

https://www.chessington.com/press/

press.office@chessington.co.uk  

Gardaland Resort

https://www.gardaland.it/en/useful-info/contacts-us/

patrizia.gianfilippi@gardaland.it

Heide Park Resort

https://www.heide-park.de/infos/presse/pressestelle.html

presse@heide-park.de

Thorpe Park Resort

https://www.thorpepark.com/press/overview

press.office@thorpe-park.co.uk

Warwick Castle

https://www.warwick-castle.com/misc/press.aspx

media.enquiries@warwick-castle.com

 

 

Others

SHREK’S ADVENTURE! London

SAL.PressOffice@merlinentertainments.biz
Little BIG City Berlin

https://www.officiallittlebigcity.com/berlin-en/contact/

Anne.Marczinczek@merlinentertainments.biz

Blackpool Pirate Adventure Golf

BlackpoolCluster.Marketing@merlinentertainments.biz

Ilawara Fly, Australia

http://www.illawarrafly.com/general-info/contact-us/

mediaenquiriesnsw@merlinentertainments.com.au

Otway Fly, Australia

http://www.otwayfly.com/general-info/contact-us/

media@otwayfly.com.au

Falls Creek Ski Resort

https://www.fallscreek.com.au/media/

joprothero@fallscreek.com.au

Mount Hotham Ski Resort

https://www.mthotham.com.au/discover/explore/about-us#6025-contact

mhar@mthotham.com.au%C2%A0

WILD LIFE Hamilton Island, Queensland

http://wildlifehamiltonisland.com.au/

wlhinfo@merlinentertainments.com.au

WILD LIFE Sydney Zoo

https://www.wildlifesydney.com.au/media-contacts/

mediaenquiriesnsw@merlinentertainments.com.au

 Jurassic Skyline

https://www.jurassicskyline.com/misc/contact.aspx

 

Charity and donation requests

Merlin has established its own charitable foundations called Merlin’s Magic Wand and Sea Life Trust to which it dedicates donations.

Merlin’s Magic Wand provides great days out for seriously ill, disabled or disadvantaged children at one of our 100 plus attractions around the world; and increasingly is working with local organisations close to our attractions to fund specialist play areas for those children too sick to visit us.  Further details of Merlin's Magic Wand, as well as how you can contribute, can be found here.

The SEA LIFE Trust develops and supports projects and campaigns that make a measurable difference to the protection of marine wildlife and habitats. To find out more information about the SEA LIFE Trust please visit www.sealifetrust.org.

For enquiries relating to our attractions and brands, please visit the respective websites above.

 

Merlin Entertainments – Group, Corporate and Financial PR

Brunswick Group LLP
16 Lincoln's Inn Fields
London
WC2A 3ED

www.brunswickgroup.com

 

UK Claims Notification Enquiries

The following information is provided to assist in the identification of our UK Employer Liability Insurers and Global Public Liability Insurers:

 

Employer’s Liability

Ace European Group Ltd
200 Broomielaw
Glasgow
G1 4RU

Policy Number UKCANC33447

 

Public Liability

Ace European Group Ltd
200 Broomielaw
Glasgow
G1 4RU

Policy Number UKCANC33447