Guest Feedback
If you have any feedback regarding your recent visit to any of our attractions, then the Merlin Product Excellence team would love to hear from you. Please contact us at comments@merlinentertainments.biz.
For Ticket Purchase and Merlin Annual Pass
To purchase Merlin Annual Passes please visit:
http://www.merlinannualpass.co.uk/
https://support.merlinannualpass.co.uk/hc/en-us
For corporate bookings please follow the booking instructions provided by your benefits provider.
To purchase tickets to a UK attraction, please visit our attractions websites below:
Alton Towers – www.altontowers.com
Blackpool Dungeon – www.thedungeons.com/blackpool
Blackpool Tower – www.theblackpooltower.com
Cornish Seal Sanctuary - https://www.visitsealife.com/gweek/
Chessington World of Adventures – www.chessington.com
Edinburgh Dungeon – https://www.thedungeons.com/edinburgh
LEGOLAND Discovery Centre Birmingham: https://birmingham.legolanddiscoverycentre.co.uk/
LEGOLAND Discovery Centre Manchester – www.legolanddiscoverycentre.co.uk/manchester
LEGOLAND Windsor – www.legoland.co.uk
London Dungeon – www.thedungeons.com/london
London Eye – www.londoneye.com
MT London – www.madametussauds.co.uk/london
Scarborough SEA Life Sanctuary - www.visitsealife.com/Scarborough
Scottish SEA Life Sanctuary - www.visitsealife.com/oban
Shrek’s Adventure! London - www.shreksadventure.com/london
SEA Life Birmingham - www.visitsealife.com/birmingham/
SEA Life Bray - www.visitsealife.com/Bray/
SEA Life Brighton - www.visitsealife.com/brighton/
SEA Life Loch Lomond - www.visitsealife.com/Loch-Lomond
SEA Life London Aquarium – www2.visitsealife.com/london
SEA Life Manchester – www2.visitsealife.com/manchester
SEA Life Weymouth - www.visitsealife.com/weymouth/
SEA Life Great Yarmouth - http://www.visitsealife.com/Great-yarmouth/
Thorpe Park Resort - www.thorpepark.com
UK SEALIFE Centres – www2.visitsealife.com
Warwick Castle – www.warwick-castle.com
York Dungeon – www.thedungeons.com/york
Our Headquarters
Merlin Entertainments’ Headquarters is based at the following address.
Please note that tickets cannot be purchased here:
Merlin Entertainments
Link House
25 West Street
Poole
Dorset
BH15 1LD
Tel: +44(0)1202 666900
PR Contacts
To contact the PR teams for any of our brands, please see the relevant details below.
Please note that tickets cannot be purchased via these contacts:
The Eye Brand
The London Eye
https://www.londoneye.com/press/
pressoffice@londoneye.com
Blackpool Tower Eye
https://www.theblackpooltower.com/get-in-touch/press-office/
BlackpoolCluster.Marketing@merlinentertainments.biz
Sydney Tower Eye and Skywalk
https://support.sydneytowereye.com.au/hc/en-us/articles/115000594372-I-have-a-Press-Media-Enquiry-
mediaenquiriesnsw@merlinentertainments.com.au
The Dungeons
Amsterdam Dungeon
https://www.thedungeons.com/amsterdam/nl/pers/
Renee.bekker@merlinentertainments.biz
Blackpool Tower Dungeon
https://blackpool-support.thedungeons.com/hc/en-us/articles/115002705312-I-have-a-Press-Media-Enquiry-
BlackpoolCluster.Marketing@merlinentertainments.biz
Berlin Dungeon
https://www.thedungeons.com/berlin/de/presse/
Nina.zerbe@merlinentertainments.biz
Edinburgh Dungeon
https://www.thedungeons.com/edinburgh/en/press/
Emma.jamieson@merlinentertainments.biz
Hamburg Dungeon
https://www.thedungeons.com/hamburg/de/presse/
Melanie.Fiebranz@merlinentertainments.biz
London Dungeon
LDPressOffice@merlinentertainments.biz
https://www.thedungeons.com/london/en/press-centre/
San Francisco Dungeon
https://www.thedungeons.com/san-francisco/en/press/
mnicola@wearevoxsolid.com
York Dungeon
https://www.thedungeons.com/york/en/anti-social-media/press-news/
yorkguests@merlinentertainments.biz
LEGOLAND Discovery Centres
LEGOLAND Discovery Center Arizona
Jenn@theencoreagency.com
https://arizona.legolanddiscoverycenter.com
LEGOLAND Discovery Center Atlanta
https://atlanta.legolanddiscoverycenter.com/press/
Whitney.Kemmerick@merlinentertainments.biz
LEGOLAND Discovery Centre Berlin
Nina.zerbe@merlinentertainments.biz
https://www.thedungeons.com/berlin/de/presse/
LEGOLAND Discovery Centre Birmingham
https://birmingham.legolanddiscoverycentre.co.uk/press/
christopher.coventry@merlinentertainments.biz
LEGOLAND Discovery Center Boston
https://boston.legolanddiscoverycenter.com/press/
camegliola@gmail.com
LEGOLAND Discovery Center Columbus
https://columbus.legolanddiscoverycenter.com/press/
JSzink@pcipr.com
LEGOLAND Discovery Center Chicago
https://chicago.legolanddiscoverycenter.com/press/
Lauren.English@Fahlgren.com
LEGOLAND Discovery Center Dallas, Grapevine
https://dallasfw.LEGOLANDDiscoveryCenter.com
Kelle@jackson-pr.com; Alyssa@jackson-pr.com
LEGOLAND Discovery Centre Istanbul
https://www.legolanddiscoverycentre.com/istanbul-en/press/
Pelin.Ozbay@merlinentertainments.biz
LEGOLAND Discovery Center Kansas City
http://kansascity.legolanddiscoverycenter.com
jade.sparks@merlinentertainments.biz
LEGOLAND Discovery Center Michigan
https://michigan.legolanddiscoverycenter.com/
debbie.gibb@merlinentertainments.biz
LEGOLAND Discovery Centre Manchester
https://manchester.legolanddiscoverycentre.co.uk/press/
gemma@rule-5.co.uk
LEGOLAND Discovery Centre Melbourne
https://melbourne.legolanddiscoverycentre.com.au/press/
Media@LEGOLANDDiscoveryCentre.com.au
LEGOLAND Discovery Center Michigan
debbie.gibb@merlinentertainments.biz
LEGOLAND Discovery Centre Oberhausen
https://www.legolanddiscoverycentre.de/oberhausen-en/press/
Britta.Pfeiler@merlinentertainments.biz
LEGOLAND Discovery Center Osaka
Kyoko.Horie@merlinentertainments.biz
LEGOLAND Discovery Center Philadelphia
https://philadelphia.legolanddiscoverycenter.com/press/
rrauth@brownsteingroup.com
ngainer@brownsteingroup.com
LEGOLAND Discovery Center Tokyo
https://tokyo.legolanddiscoverycenter.jp/en/
Chieko.Kazama@merlinentertainments.biz
LEGOLAND Discovery Centre Toronto
https://toronto.legolanddiscoverycentre.ca/press/
Rick.Henriques@merlinentertainments.biz
LEGOLAND Discovery Center Westchester
https://westchester.legolanddiscoverycenter.com/press
camegliola@gmail.com
LEGOLAND Discovery Center Shanghai
https://www.legolanddiscoverycenter.cn/shanghai-en/press/
LDCSH.marketing@merlinentertainments.biz
Madame Tussauds
Madame Tussauds Amsterdam
https://www.madametussauds.com/amsterdam/nl/over-ons/contact/
renee.bekker@merlinentertainments.biz
Madame Tussauds Bangkok
https://www.madametussauds.com/bangkok
marketing.bangkok@merlineentertainments.biz
Madame Tussauds Berlin
https://www.madametussauds.com/berlin/de/presse/
nina.zerbe@merlinentertainments.biz
Madame Tussauds Blackpool
https://www.madametussauds.com/blackpool/en/about/contact-madame-tussauds-blackpool/
BlackpoolCluster.Marketing@merlinentertainments.biz
Madame Tussauds Chongqing
https://www1.madametussauds.com/chongqing/
Penny.he@merlinentertainments.biz
Madame Tussauds Delhi
https://www.madametussauds.com/delhi/en/about/contact-us/
query.delhi@madame-tussauds.com
Madame Tussauds Hollywood
https://www.madametussauds.com/hollywood/en/about/contact-us/
KBello@alliedim.com
Madame Tussauds Hong Kong
https://www.madametussauds.com/hong-kong/en/about/contact-us/
pr@madame-tussauds.com.hk
Madame Tussauds Istanbul
https://www.madametussauds.com/istanbul/en/
aydan.alboga@merlinentertainments.biz
Madame Tussauds Las Vegas
https://www.madametussauds.com/las-vegas/en/about/contact-us/
KBello@alliedim.com
Madame Tussauds London
https://www.madametussauds.com/london/en/about/press-centre/
pressoffice@madame-tussauds.com
Madame Tussauds Nashville
https://www.madametussauds.com/nashville/en/about/contact-us/
megan.paquin@andbarr.co
Madame Tussauds New York
https://www.madametussauds.com/new-york/en/about/contact-us/
MadameTussaudsNYC@alliedim.com
Madame Tussauds Orlando
https://www.madametussauds.com/orlando/en/about/contact-us/
megan.paquin@andbarr.co
Madame Tussauds San Francisco
https://www.madametussauds.com/san-francisco/en/about/contact-us/
mnicola@wearevoxsolid.com
Madame Tussauds Shanghai
https://www1.madametussauds.com/
yuna.wang@merlinentertainments.biz
Madame Tussauds Singapore
https://www.madametussauds.com/singapore/en/about/contact-us/
enquiry@madame-tussauds.com
Madame Tussauds Sydney
https://www.madametussauds.com.au/en/media-and-press/
rachel.anker@merlinentertainments.com.au
Madame Tussauds Vienna
https://www.madametussauds.com/vienna/en/plan-your-visit/press-and-media/
nina.zerbe@merlinentertainments.biz
Madame Tussauds Washington
https://www.madametussauds.com/washington-dc/en/about/contact-us/
MadameTussaudsDC@alliedim.com
Madame Tussauds Wien
https://www.madametussauds.com/wien/%C3%BCber-uns/kontaktieren-sie-uns/
lukas.rauscher@merlinentertainments.biz
Madame Tussauds Wuhan
https://www1.madametussauds.com/wuhan
SEA LIFE & Sanctuaries
SEA LIFE Aukland
www.kellytarltons.co.nz
marketing@kellytarltons.co.nz
SEA LIFE Arizona
https://www.visitsealife.com/arizona
Jenn@theencoreagency.com
Bangkok Siam Oceanworld
www.sealifebangkok.com
marketing.bangkok@merlineentertainments.biz
SEA LIFE Berlin
https://www.visitsealife.com/de-de/presse/
Nina.zerbe@merlinentertainments.biz
SEA LIFE Benalmadena
https://www.visitsealife.com/benalmadena/en/
Maria.morondo@merlinentertainments.biz
SEA LIFE Blackpool
https://www.visitsealife.com/blackpool/press/contact-us/
BlackpoolCluster.Marketing@merlinentertainments.biz
SEA LIFE Blankenberge
www.sealife.be
astrid.vertongen@sealife.be
SEA LIFE Birmingham
https://www.visitsealife.com/birmingham/
birminghammarketing@merlinentertainments.biz
SEA LIFE Brighton
https://www.visitsealife.com/brighton/
debby.newman@merlinentertainments.biz
beckie.witts@merlinentertainments.biz
SEA LIFE Busan Aquarium
jy.yun@busanaquarium.com
SEA LIFE Charlotte
https://www.visitsealife.com/charlotte-concord/
Brianna.Nowak@merlinentertainments.biz
SEA LIFE Chongqing
Smile.Pan@merlinentertainments.biz
SEA LIFE Dallas
www.visitsealife.com/grapevine
Kelle@jackson-pr.com
Alyssa@jackson-pr.com
Dubai Aquarium and Underwater World
gwhite.oce@emaar.ae
Gweek SEA LIFE Sanctuary
https://www.visitsealife.com/gweek/
Georgina.shannon@merlinentertainments.biz
SEA LIFE Hanover
https://www.visitsealife.com/de-de/presse/
sandra.koeller@sealife.de
SEA Life Helsinki
www.sealife.fi
mikko.riistama@sealife.fi
SEA LIFE Kansas City
http://www.visitsealife.com/kansas-city
jade.sparks@merlinentertainments.biz
SEA LIFE London Aquarium
https://www.visitsealife.com/london
pressoffice@londonaquarium.co.uk
Manly SEA LIFE Sanctuary
rachel.anker@merlinentertainments.com.au
SEA LIFE Melbourne, Australia
https://support.melbourneaquarium.com.au/hc/en-us/sections/115000053952-Contacting-Us
media@melbourneaquarium.com.au
SEA LIFE Loch Lomand
https://www.visitsealife.com/loch-lomond/find/contact-us/
victoria.murray@merlinentertainments.biz
SEA LIFE Manchester
https://www.visitsealife.com/manchester/press/contact-us/
gemma@rule-5.co.uk
SEA LIFE Michigan
https://www.visitsealife.com/michigan/
sealifeMichigan@sealifeus.com
SEA LIFE Minnesota
https://www.visitsealife.com/minnesota
diana.hein@merlinentertainments.biz
SEA LIFE Munich
https://www.visitsealife.com/de-de/presse/
susanne.kundmueller@sealife.de
SEA LIFE Oberhausen
https://www.visitsealife.com/de-de/kontakt/
oberhausen@sealife.de
SEA LIFE Orlando
https://www.visitsealife.com/orlando/find/press/
megan.paquin@andbarr.co
SEA LIFE San Antonio
https://www.visitsealife.com/san-antonio
chase.hathaway@merlinentertainments.biz
SEA LIFE Sydney
sealifesydney.com.au
mediaenquiriesnsw@merlinentertainments.com.au
SEA LIFE Paris
https://www.visitsealife.com/paris/preparez-votre-visite/contactez-nous/
Elodie.Jolibois@merlinentertainments.biz
SEA LIFE Porto
https://www.visitsealife.com/porto/encontre/contacte-nos/
Tiago.Mogadouro@merlinentertainments.biz
SEA LIFE Scarborough
https://visitsealife.com/scarborough
corinne.macdonald@merlinentertainments.biz
Shanghai Chang Feng Ocean World
Cathy.zhuang@oceanworld.com.cn
SEA LIFE Timmendorfer Strand
https://www.visitsealife.com/de-de/presse/
presse@sealife.de
For all Global Midway Brand Enquiries:
Globalenquiries@MerlinMidway.co.uk
Resort Theme Parks
Alton Towers Resort
http://www2.altontowers.com/press-centre/
Sian.alcock@alton-towers.com
Chessington World of Adventures
https://www.chessington.com/press/
press.office@chessington.co.uk
Gardaland Resort
https://www.gardaland.it/en/useful-info/contacts-us/
patrizia.gianfilippi@gardaland.it
Heide Park Resort
https://www.heide-park.de/infos/presse/pressestelle.html
presse@heide-park.de
Thorpe Park Resort
https://www.thorpepark.com/press/overview
press.office@thorpe-park.co.uk
Warwick Castle
https://www.warwick-castle.com/misc/press.aspx
media.enquiries@warwick-castle.com
Others
SHREK’S ADVENTURE! London
SAL.PressOffice@merlinentertainments.biz
Little BIG City Berlin
https://www.officiallittlebigcity.com/berlin-en/contact/
Anne.Marczinczek@merlinentertainments.biz
Blackpool Pirate Adventure Golf
BlackpoolCluster.Marketing@merlinentertainments.biz
Ilawara Fly, Australia
http://www.illawarrafly.com/general-info/contact-us/
mediaenquiriesnsw@merlinentertainments.com.au
Otway Fly, Australia
http://www.otwayfly.com/general-info/contact-us/
media@otwayfly.com.au
Falls Creek Ski Resort
https://www.fallscreek.com.au/media/
joprothero@fallscreek.com.au
Mount Hotham Ski Resort
https://www.mthotham.com.au/discover/explore/about-us#6025-contact
mhar@mthotham.com.au%C2%A0
WILD LIFE Hamilton Island, Queensland
http://wildlifehamiltonisland.com.au/
wlhinfo@merlinentertainments.com.au
WILD LIFE Sydney Zoo
https://www.wildlifesydney.com.au/media-contacts/
mediaenquiriesnsw@merlinentertainments.com.au
Jurassic Skyline
https://www.jurassicskyline.com/misc/contact.aspx
Charity and donation requests
Merlin has established its own charitable foundations called Merlin’s Magic Wand and Sea Life Trust to which it dedicates donations.
Merlin’s Magic Wand provides great days out for seriously ill, disabled or disadvantaged children at one of our 100 plus attractions around the world; and increasingly is working with local organisations close to our attractions to fund specialist play areas for those children too sick to visit us. Further details of Merlin's Magic Wand, as well as how you can contribute, can be found here.
The SEA LIFE Trust develops and supports projects and campaigns that make a measurable difference to the protection of marine wildlife and habitats. To find out more information about the SEA LIFE Trust please visit www.sealifetrust.org.
For enquiries relating to our attractions and brands, please visit the respective websites above.
Merlin Entertainments – Group, Corporate and Financial PR
Brunswick Group LLP
16 Lincoln's Inn Fields
London
WC2A 3ED
www.brunswickgroup.com
UK Claims Notification Enquiries
The following information is provided to assist in the identification of our UK Employer Liability Insurers and Global Public Liability Insurers:
Employer’s Liability
Ace European Group Ltd
200 Broomielaw
Glasgow
G1 4RU
Policy Number UKCANC33447
Public Liability
Ace European Group Ltd
200 Broomielaw
Glasgow
G1 4RU
Policy Number UKCANC33447