Frequently Asked Questions

MERL (London Stock Exchange) and MERLY (ADR)

Merlin Entertainments plc has appointed Computershare Investor Services PLC (“Computershare”) as its Registrars. The Registrars manage Merlin’s share register on its behalf and it is their responsibility to ensure the shareholder details are recorded accurately.

For shareholder enquiries such as changing your name, address, dividend payments and share certificates, please contact our Registrars by writing to:

Computershare Investor Services PLC

The Pavillions,

Bridgwater Road

Bristol BS99 6ZZ

Tel: 00 44 (0) 370 703 6259

Yes. Please refer to the financial calendar where details will be posted once announced.

If you cannot attend the AGM in person, you can still express your views on the matters to be considered at the meeting. A few weeks before the meeting, we will send a proxy form together with the notice of AGM to all registered shareholders. By completing and returning the proxy form, shareholders will be able to appoint the Chairman or another person as their proxy to exercise their rights to attend, vote and speak at the AGM. In the proxy form, shareholders can instruct their proxy to vote for or against any or all of the resolutions to be considered at the AGM, to use their discretion or to withhold their vote, and a proxy is required to act in accordance with the shareholder’s voting instructions.

If your shares are registered in the name of a nominee, the nominee will receive the proxy form.

You can determine the number of shares you hold in your name by adding up all your share certificates or referring to a recent dividend tax voucher. Alternatively you should either contact the Registrars or the Intermediary through which you acquired the shares.

Please refer to the share price section of the website.

Due to our ongoing commitment to the environment, we have reduced the amount of reports that have been printed. The Annual Report and all other financial presentations and releases are available to download and print at your leisure at the link below:

Please refer to the financial calendar. Details will be posted here once announced.

To discuss a partnership with Merlin Entertainments please follow the link below to fill out a supplier information form.

Merlin has an excellent record and reputation for supporting conservation initiatives around the world. To reinforce this and to protect more habitat and wildlife across the world, we are proud to support our partner charity the SEA LIFE Trust.

The SEA LIFE Trust’s vision is of a world where our oceans are healthy, properly protected and full of life.

The Trust aims to achieve that vision by developing and supporting projects and campaigns that make a measurable difference to the protection of marine wildlife and habitats. The reach of SEA LIFE means that the Trust can communicate its global messages and campaigns to over 20 million people, giving it a very strong position to achieve its goals and make change.

For more information on our work, please visit the Trust’s website

In addition, Chessington World of Adventures Resort in the UK, WILD LIFE Sydney Zoo and WILD LIFE Hamilton Island in Australia, all have a long standing commitment to animal breeding or managed species programmes with their own conservation funds. (WILDLIFE Conservation Fund, Chessington Conservation Fund)

Merlin has a progressive dividend policy. The policy will reflect the Group’s long-term earnings and strong cash-flow potential whilst ensuring that the Board can continue to maintain the appropriate levels of investment and dividend cover. There are no guarantees that the Company will pay dividends or regarding the level of any such dividends.

Details on dividend payments dates, once announced, will be published on the Financial Calendar section of the website.

As one of the leading entertainment companies in the world, Merlin defines its values not just by the passionate way we do business but also the way we treat our visitors, our people, our suppliers, and the communities in which we operate. Key to our business success is the fact that our environmental and social performance is managed alongside our financial performance. We do this in several ways which you can find out more about here.

Merlin offers eligible* shareholders the opportunity to receive a discount of up to 40% off the full price of either 2 Individuals or 1 Family ** Standard or Premium Merlin Annual Pass for use in the UK.  This discount is based on the full price and cannot be used with any other promotions or discounts.

* This offer is only open to individuals who own at least 317 shares on the eligibility date (the eligibility date for 2017 / 2018 is Monday 6th November 2017) and have a permanent address in the UK, Channel Islands or Isle of Man.

** Family is based on a maximum of 3 adults (adult is aged 12+)

For information on how to purchase your Pass, please visit the Shareholder Benefits page.


We welcome feedback, and would encourage you to contact the individual attraction which you visited to provide any comments you may have.

For more information including the Group’s history, operations and strategy please refer to the ‘Our Company’ section of the website or visit the Results and Presentations centre where an introductory presentation is available to view and download.