Health, Safety and Security

“The health, safety and security of our guests, our employees and the people who work in partnership with us are of paramount importance to Merlin. We have an absolute commitment to continuously achieve the highest safety standards in all that we do. This comes in no small measure from our strong safety culture and the passion we dedicate to delivering safe, memorable experiences for our guests. We will never compromise our commitment to health, safety and security or become complacent in this area.”

Nick Varney, Chief Executive Officer

Our primary goal is to deliver safe and memorable experiences to our guests. Central to this is our absolute commitment to achieving the highest standards in health, safety and security, thereby fulfilling the trust placed in us by our guests, employees, business partners and shareholders.

We constantly strive to raise the bar in our health, safety and security standards and performance. Our highly skilled management teams and passionate employees work to manage risks, prevent accidents and help protect the magic of our guest experiences. Indeed, Protecting the Magic is the name that we’ve given to our on-going internal programme to sustain awareness, drive workforce engagement and uphold a positive and proactive safety culture.

Supporting this, we have designed and implemented systems and procedures to effectively assess and mitigate risk, whilst building robust capability and fostering strong health and safety expertise across the Group. 

We also work with industry partners, both nationally and internationally, to design and set new safety rules and requirements. To this end, we remain an active member of the British Association of Leisure Parks, Piers and Attractions (BALPPA) and the International Association of Amusement Parks and Attractions (IAAPA) and have representation on their respective Health & Safety Management Committees. These Committees seek to develop new standards, guidance and innovations for the sector, share lessons learned and facilitate collaboration between its members and other important stakeholders, including regulatory authorities.

Download our guide to Health, Safety and Security at Merlin Entertainments

Download Our Policy Statement on Health, Safety and Security